RBS Contact Number – 0345 900 0400

Contact RBS on their UK customer services telephone number 0345 900 0400 for assistance with everyday bank transactions from your current account or to enquire about the range of insurance policies available.


About RBS

RBS is otherwise known as the Royal Bank of Scotland and is one of the UK’s main high street banks with over 700 branches in the country. RBS provides a range of banking products that include current accounts or personal credit services such as business loans and mortgages. However the Royal Bank of Scotland is also one of the UK’s most popular providers of home insurance policies meaning that banking customers can also receive household protection with them.


RBS Customer Services – 0345 900 0400

Contact RBS’ customer services team on their UK telephone number 0345 900 0400 for assistance with day-to-day account transactions such as checking your balance or making a money transfers. Alternatively the RBS can help customers who would like to set up a direct debit or standing order over the telephone. You should also contact the Royal Bank of Scotland for technical support if you are having difficulty using your online or telephone banking services. For instance if you are unable to log into your RBS mobile app or if you have forgotten the answers to your security questions then the representative will be able to give you the appropriate support by telephone. Alternatively if your online balance is not showing a recent transaction then you can request an up to date statement from the RBS representative over the phone. Furthermore callers should report a lost or stolen card when speaking to a customer services representative but may be directed to a specialist department if they have spotted any fraudulent activity from their account before any appropriate reimbursement.


RBS Insurance Enquiries – 0800 051 1450

Contact RBS on their freephone insurance enquiries telephone number 0800 051 1450 if you would like to take out a quote on a new home or car policy. For instance you can ask for an insurance representative to estimate the cost of cover for both your home and car but each policy will be calculated on different criteria meaning that rates will vary upon customer. For instance the cost of a RBS home insurance policy will depend on whether you want comprehensive contents cover and the number of rooms in your property. Alternatively if you are interested in taking out a car insurance policy with the bank then your total premium will depend on factors such as your age and the model of your vehicle. Although you can contact the Royal Bank of Scotland for information regarding the claims process when using their insurance customer services helpline, you will be directed to the appropriate department to begin the process following damage to your car or home.


Call Costs and Contact Hours

The RBS customer service helpline operates a 03 contact number meaning that all calls will be charged the standard local rate from both UK landlines and mobiles. However you may be able to contact the Royal Bank of Scotland department for free if you are using any inclusive free minutes that are available with your service provider. Existing customers contact a Royal Bank of Scotland customer service representative at any time as the line is open 24 hours a day, 7 days a week.

However the RBS insurance general enquiries helpline operates a freephone 0800 number meaning that all calls are completely free of charge from both landlines and mobiles. If you would like to contact an insurance advisor then you can do so during the opening hours of 8am-8pm Monday to Friday and 9am-5pm Saturdays.


All RBS Contact Numbers Together

RBS Department UK Contact Number Opening Hours
Emergency Helpline 0800 011 3312 24 hours a day, 7 days a week
Customer Services 0345 900 0400 24 hours a day, 7 days a week
Enquiries for Business Credit Card Customers 0370 154 1234 8am-6pm Monday to Friday, 9am-1pm Saturdays
RBS Insurance Team 0800 051 1450 8am-8pm Monday to Friday, 9am-5pm Saturdays
General Mortgage Queries 0800 056 3220 8am-8pm Monday to Friday, 9am-4pm Saturdays
Existing Mortgage Queries 0800 056 0567 8am-8pm Monday to Friday, 9am-4pm Saturdays
Personal Loans 0800 148 8331 8am-8pm Monday to Friday, 9am-3pm Saturdays
Existing Loans 0345 030 3216 8am-8pm Monday to Friday, 9am-5pm Saturdays


Other Ways to Contact RBS


Online Complaints

If you would prefer not to register a complaint over the telephone then you can do so online when detailing which of the bank’s services you are unhappy with on the RBS Complaint Form.


Write to Royal Bank of Scotland

Alternatively if you wish to make a formal written enquiry or complaint then you should do so by sending a letter to the bank’s UK postal address: Royal Bank of Scotland, 36 St Andrew Square, Edinburgh, EH2 2YB, United Kingdom.