Phone TNT on their freephone customer services number 0800 100 600 to contact an advisor with enquiries regarding parcel tracking or to receive a quote on the cost of a same day delivery to a UK address.
Customer Services – 0800 100 600
Contact TNT on their freephone customer services number 0800 100 600 for enquiries about the cost of their courier services. For instance, you can also receive a quote on the cost of the TNT same day delivery if you are sending a parcel to a UK address but will have to use the company’s International Express Delivery Service when shipping abroad. Therefore, the above number should be used to request a TNT courier to pick up a parcel from your home address, or to ask for the location of your nearest collection point to drop off an item yourself. Alternatively, you can contact TNT to request changes to a scheduled delivery if the recipient will not be there to receive it. By the same token, you should call the customer service department to request a redelivery if a parcel has failed to be delivered or to a TNT depot.
You may also dial the TNT customer service number 0800 100 600 for tracking updates regarding an item that is out for delivery if you are unable to check online. For instance, if you have lost your tracking number, you will be able to monitor the location of an item out for Express delivery when speaking to a customer service advisor. Callers can enquire about the steps to take if TNT has lost their delivery, and whether they will be able to claim a refund without postal insurance. You can therefore also use this number to register a complaint regarding your experience with the courier service.
When to Call the Phone Line
As TNT operates a 0800 number, all calls will be entirely free of charge when calling from a UK landline or mobile phone. The opening hours for the customer service department are 8am-5:30pm Monday to Friday but lines are closed on weekends and UK Bank holidays.
TNT Online Tracker
You can track the location of an item that is currently out in transit or check whether your parcel has been signed for when using the TNT Online Tracking Service. However, it should be noted that you will only be able to trace the location of your package when inputting your TNT consignment reference number on the website.